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Got Questions? We’re Here To Help

  • How long will everything take?

    Typically we will have your pet’s design created within 24 hours. Shortly after the design is created, it gets sent to print. The Print Team processes orders Mon-Friday, and typically our shipping partners will collect orders for shipment either the same day, or the following morning. After that shipping on average is 5–7 business days, and yes, we guarantee the safe arrival of your print!

  • Where's my print coming from?

    Our products are manufactured in United States. We ship all of our products worldwide with fully tracked shipping!

  • What happens after I place my order?

    Firstly your pet’s image is put through our inhouse software to enhance the quality of the photograph. Now our artists can get to work manually enhancing your pets features, bringing out their eyes, maybe drawing attention to the wetness of their nose, the texture of their fur and often placing shadows to create depth. Once complete we use the best machines in the business on the best materials available to deliver you a one of a kind masterpiece!

  • I am unsure which image to provide

    Don’t worry, use your best judgement, and if we don’t think the image will result in a great final product, we’ll email you right away, so keep an eye out. The best advice we can give is to choose an image where the lighting is good and the picture has been taken nice and close up, these images generally hold the most amount of detail.

  • Can you design a magazine cover for my Cat/Fish/Camel/Bird?

    We don’t discriminate, in fact every day we design artwork for a whole bunch of different animals, and we have different artists that specialize in different categories. We mainly display dogs, as they happen to be the most popular among our customers, but all of our designs can be amended to accommodate for different animals. For example, if you order Dogmopolitian with a picture of your cat it will be changed to Catmopolitian by our artists.

  • Do you remove the background from my picture?

    Yes, all pictures will have the background removed to ensure a professional magazine feel!

  • Can I see a proof before I purchase?

    The designs are handmade by our designers and take a considerable amount of time to create. For this reason we don’t offer proofs before purchase. Customers who purchase the digital file will see a proof before the artwork is printed. However all other orders are send to print as soon as possible in order to ensure faster deliver times.

  • Can I use image with both of my pets?

    If you have two pets in the one image we will be able to work with this. Just place your order as normal and include both pets names.

  • I have more questions, how can I get a quick response?

    We’re super quick at getting back to you, just drop us a line at hello@rarepuppy.com and we’ll be with you shortly!