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Got Questions? We’re Here To Help

  • Can I see the pet portrait before printing?

    Yes, RAREPUPPY offer free previews and unlimited edits on all orders. You usually see a proof of your pet art 1-2 days after placing your order. Request any edits or approve for printing and shipping.

  • Is my pet photo good enough to use?

    We check all pet photos as we receive new orders. If there's an issue we'll contact you via email to request more photos of your fur baby.

    The best photos are taken in natural daylight (no flash), and at eye-level with your pet.

  • Do you ship worldwide?

    Yes we have shipped over 50,000 pet portraits around the world, and we always use fully tracked shipping.

  • How long will everything take?

    Typically we will have your pet’s design created within 24 hours. Shortly after the design is created, it gets sent to print. The Print Team processes orders Mon-Friday, and typically our shipping partners will collect orders for shipment either the same day, or the following morning. After that shipping on average is 5–7 business days, and yes, we guarantee the safe arrival of your print!

  • What if I don't like my pet portrait?

    If you don't like your custom artwork we will edit it as per your requests. We print once you tell us you're happy.

  • I have more questions, how can I get a quick response?

    We’re super quick at getting back to you, just drop us a line at hello@rarepuppy.com and we’ll be with you shortly!